Something we usually forget is that it's often more important from whom one buys than what is bought. This purchased certainly brought that caveat to the fore. I received my "order" in two days--this was an Amazon Prime purchase. This item was fulfilled by Amazon from product supplied by WholesaleDirect, who keeps an inventory with Amazon. Whatever is in the box identified as a particular product is shipped when that product is ordered. Apparently, one can buy just the fixture, which comes with four hangers, and that is what I received around 1800 one Thursday evening. I immediately contacted Amazon via online chat. They were more than willing to send me a return ticket, but I just wanted the missing parts--the ballast, two lamps, timer, and two yoyo hoists (these are nice). Amazon could only provide who sold the item (see above) and a gmail contact. Great, a gmail address! I immediately sent an email to the address and within five minutes I received a reply. I received the missing parts within 24 hours (I'm starting the clock at the next business day opening time). Remember, this was Thursday evening, meaning WholesaleDirect shipped the missing parts Next Day, Saturday delivery, at a cost to them of $144 for a $205 product--they lost money on this deal. I've been in business for myself for 26 years, and I know a lot about how businesses, large and small, operate--really their "character"--both from owning my own businesses and consulting with a great many mid-sized and small businesses. Precious few, virtually none, realize that, while you want to avoid mistakes--because they cost money--, when they happen, it's an opportunity to show what they "are made of". People going into business these days look at how much money they can make in the short term, by and large, although they won't admit it, mainly because they are unaware of their perspective. The ones that are successful in the long term know this. It takes patience, but it pays big. "Jeff" (anglicized Chinese name), who I assume owns WholesaleDirect, did the right thing where virtually none would have. To be sure, if I ever have need for another of these grow lights, which I probably will, it's WholesaleDirect that I'll buy it from. Oh, the light? I have it setup and it's working fine, and it is well made. So really this deserves ten stars--five for the product and five for the character of the company selling it, WholesaleDirect.